BoardBreeze Concierge

Running a SaaS alone means every support call, sales question, and "quick governance question" lands on one phone: mine. This started as my entry to the Anthropic × Cerebral Valley Global Hackathon (April 2026) and kept running afterward as a real BoardBreeze product surface, because it worked.

What it does

Board secretaries, clerks, and prospects call one number, any hour. Claude answers. It can explain the Brown Act, walk someone through an upload, troubleshoot a bug, quote pricing — and when a caller is a hot lead or genuinely needs a human, it emails me a clean summary with their number and urgency.

How it's built

• Five specialist modes, picked per turn. A small, fast classifier reads each caller turn and routes it to one focused mode — Governance Expert, Product Expert, Tech Support, Sales Closer, or Escalation — each with its own prompt and tool subset. Application-level multi-agent on the voice path, faster and cheaper than threading every turn through a coordinator.
• Citations are verified before they ship. Every statutory citation passes through a section-exact knowledge-base lookup and a claim-support check before the agent reads it aloud. That's enforced as a tool contract, not a prompt instruction we hope the model follows.
• Sub-3-second voice replies. Streaming from the Messages API, sentence-level ElevenLabs synthesis, and chained TwiML so Twilio doesn't buffer. Callers hear a filler within about half a second; real answers land around 2.5 seconds.
• Runs 24/7 on AWS ECS Fargate behind an Application Load Balancer.

Why it matters

In governance work, a confident wrong answer is worse than no answer. The citation-verification contract is the design decision I'm proudest of — the same conviction behind BoardBreeze itself and behind Magneo's validation engine: check the claim against the source before anyone hears it.